Frequently Asked Questions

• To get a smart phone via Onfon Mobile, register with us via *797#.
• After dialing *797#, go through the registration process and you shall receive a message telling you whether you qualify for smart phone(s) or not. • Customer registers for the service. • Onfon Mobile scores the customer and if they qualify, are shown a list of devices they qualify for.
• If you receive a message that you qualify for a phone. Then you can dial *797# again, for you to See devices you qualify for. Make your loan payment. Purchase airtime

• You can access the Onfon Mobile service(s) from Safaricom shops across the country, as well as some Safaricom Dealership shops within the country.

• You will need your national ID for verification within the shop where you shall be going to get your preferred device.

• Everyone who meets the credit scoring requirements, can access an Onfon Mobile phone.

• For a device bought under Onfon Mobile, there are payments that are to be made depending on the payment plan that the customer wants. We currently have the 12-month loan and customers can change the plan after they are enrolled for the 12-month payment plan.

• Yes, you can change your payment plan on our Onfon Mobile app.

• To make payments for your phone loan, you may use our USSD by dialing *797# and choosing option 2.
• Alternatively, a customer may use the Onfon Mobile Application to make their payment. Within the application, choose the pay option and the M-Pesa SDK shall pop-up and the customer can make their payment.
• You may also pay using M-Pesa by:
   • Choosing the Lipa na Mpesa option.
   • Select the Paybill option.
   • Enter Business Number 622645
    • Enter the borrowers ID/Phone Number.

• The customer should ensure that they make their payments as per their payment plans, failure to do this will lead to their phones being locked

• Your device will be locked if you do not pay your installments in time.

• You do have a grace period of about 10 – 15 minutes before your phone is locked.

• No. You can only be issued one phone to pay for on loan. Once you finish your payment for that phone, you can get access to another phone.

• Yes you can make payments for another number.

• We have a business paybill number, simply use the Paybill option on M-Pesa and key in the business number 622645 and then use the customer ID number or phone number as the account number, then enter the amount to be paid, finish off with your Mpesa password and you will have made your payment.

• Yes you can. To purchase airtime, simply dial *797# and choose the buy airtime option on the USSD.

• If you lose your phone, report the case to the police immediately. Acquire an OB number and a police abstract. Then share the scanned documents to customercare@onfonmobile.com

• Yes, the phone has a warranty of 1 year from the manufacturer, terms and conditions apply.

• Yes, for phone damages under warranty, simply visit the nearest service center and get the assistance you need with repair.

• For further inquiries, reach out to Onfon Mobile via our email, customercare@onfonmobile.com, or call our customer care line 0111051033, or find us on all our social media pages as Onfon Mobile.

• Yes, we have a referral code program in place, that allows our customers to earn money by referencing other customers to us. You earn a commission for the customer who registers and purchases from us.

• Our phone options cut across all android devices.